SocialCCM.com is an online collaboration platform that connects customers with business through social media.
As a Customer, you can use this platform as open channel where you can discuss about organizations and companies whose services, products you use.
If the organization does not have its own social support community on this platform, you can even register for it and post reviews, comments, suggestions, log complaints or request for information, etc.
For Organizations, SocialCCM offers value-added alternatives like setting up online customer support center for their business which in turn will help increase the customer satisfaction, trust and apparently effectiveness of your business.
The platform provides collaboration tools which are part of the paid offering. It includes custom forms, analytics and trend reports, customer communication log, discussion forum, corporate blog, surveys and feedback management service.
Their service pricing ranges starts with $19 per month to $149 per month which depends on required features.
As a Customer, you can use this platform as open channel where you can discuss about organizations and companies whose services, products you use.
If the organization does not have its own social support community on this platform, you can even register for it and post reviews, comments, suggestions, log complaints or request for information, etc.
For Organizations, SocialCCM offers value-added alternatives like setting up online customer support center for their business which in turn will help increase the customer satisfaction, trust and apparently effectiveness of your business.
The platform provides collaboration tools which are part of the paid offering. It includes custom forms, analytics and trend reports, customer communication log, discussion forum, corporate blog, surveys and feedback management service.
Their service pricing ranges starts with $19 per month to $149 per month which depends on required features.
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